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ICS Employment Application

CITES/Instructional Computing Services hires primarily undergraduate students to work as Site Consultants in our labs.

Site Consultants are customer service representatives responsible for troubleshooting common problems with Windows and Apple computers, as well as answering routine questions about software packages such as Microsoft Office.

Incomplete applications will not be considered. Please contact webmaster@ics.uiuc.edu with questions or problems with this application.

This application should take 15-30 minutes to complete.



Personal Information
* First Name:
Middle Initial:
* Last Name:
* UIN# (Student ID):
* Are you a US citizen?  Yes     No   


Contact Information
* Phone Number:
* uiuc.edu or illinois.edu e-mail address:
* Local Address:
* Local City:
* Local State:
* Local Zip:
Permanent Address:
Permanent City:
Permanent State:
Permanent Zip:


School Information
* Year in School:
* Graduation Date: mm/dd/yyyy
* College:
Major:
Cumulative GPA:
Are you on academic probation?  Yes     No   
* Are you a student athlete?  Yes     No   
Interests, Hobbies:


References & Employment History
Previous Employer or Reference
* Company:
* Name:
* Title:
* Phone:
* Email Address:
* May we contact this employer?  Yes     No   

Other Employer or Reference
Company:
Name:
Title:
Phone:
Email Address:
May we contact this employer?  Yes     No   
* Do you receive a salary from another University department?  Yes     No   
If yes, which department?
Do you intend to continue working for them?  Yes     No   


Technical Experience
* Using the Mac OS-X operating system  Not Familiar      Some Skill      Highly Skilled   
* Using the Windows 7 operating system  Not Familiar      Some Skill      Highly Skilled   
* Using a linux operating system  Not Familiar      Some Skill      Highly Skilled   
* Using Networking tools (Firefox, IE, GoogleChrome, SSH, etc.)  Not Familiar      Some Skill      Highly Skilled   
* Using MS Office suite (Windows & Mac)  Not Familiar      Some Skill      Highly Skilled   
* Using security tools (virus scanning software, VPN, malware cleaning suite, etc.)  Not Familiar      Some Skill      Highly Skilled   
* Computer hardware installation (RAM, hard drives, video cards)  Not Familiar      Some Skill      Highly Skilled   
* Troubleshooting laser printers and scanners  Not Familiar      Some Skill      Highly Skilled   
* Using data storage tools (uofibox.com, DropBox, external HD, flash drives, etc)  Not Familiar      Some Skill      Highly Skilled   
* Using Media publishing tools(Photoshop, iMovie, InDesign, FinalCut Pro.)  Not Familiar      Some Skill      Highly Skilled   
* Web publishing applications and HTML  Not Familiar      Some Skill      Highly Skilled   
* Connecting laptops to projectors and audio visual troubleshooting  Not Familiar      Some Skill      Highly Skilled   
* Provide an example of software and or hardware installation / troubleshooting that you have performed.
* The ability to teach someone how to use technology or software they are unfamiliar with is a common task working at ICS. Please provide an example situation from your recent past where you performed this type of task
* Other technical skills (certification, org. involvement, etc.):


Please Answer the Following Questions
* Customer service skills are very important for Site Consultants. Please describe customer service skills that you have used in previous jobs or positions. List techniques or attitudes that you think are important in a customer service position.
* What unique skills or talents do you have that you feel would make you a good fit for this position?
* How many hours a week do you spend in the Instructional Computing Sites?
* How often do you ask the site consultant for help?


Available Work Times
* How many hours a week would you prefer to work for us?
* Which Semester(s) would you be interested in working?  Spring     Summer     Fall   

Please check ALL the times in which you are AVAILABLE to work:
Overnight 12am-3am  Sun     Mon     Tue     Wed     Thu     Fri     Sat   
Early morning 3am-8am  Sun     Mon     Tue     Wed     Thu     Fri     Sat   
Morning 8am-10am  Sun     Mon     Tue     Wed     Thu     Fri     Sat   
Late morning 10am-12pm  Sun     Mon     Tue     Wed     Thu     Fri     Sat   
Afternoon 12pm-2pm  Sun     Mon     Tue     Wed     Thu     Fri     Sat   
Late afternoon 2pm-4pm  Sun     Mon     Tue     Wed     Thu     Fri     Sat   
Evening 4pm-6pm  Sun     Mon     Tue     Wed     Thu     Fri     Sat   
Late evening 6pm-8pm  Sun     Mon     Tue     Wed     Thu     Fri     Sat   
Night 8pm-12am  Sun     Mon     Tue     Wed     Thu     Fri     Sat   
The above schedule reflects my semester schedule for:
* denotes required field
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